Refund policy
Returns and exchanges
Changed your mind? You have 30 days.
Returns (30 days)
- Send back unopened, unplayed balls — any box, pack or bundle — or unworn hats within 30 days of delivery, and we refund what you paid for them.
- Email help@thickgolf.com with your order number first. We reply with where to send it.
- You pay the return postage. Use a tracked service, so neither of us has to guess where the box is.
- We refund your original payment method within 5–10 business days of the return reaching us. Your bank may take a few days more to show it.
- Economy shipping is free, so there is no shipping charge to refund. Express charges come back only if the mistake was ours.
- Keeping part of a bundle? Email us first and we work out the refund on the unopened part.
Holiday gift exchanges, through Jan 31, 2027
- Anything ordered between Nov 1 and Dec 31, 2026 can be exchanged until Jan 31, 2027 for the other ball or a different pack size, as long as it is unopened and unplayed.
- Given it as a gift? Email us with the order number, or the name and email of whoever bought it.
- If the new item costs more, you pay the difference. If it costs less, we refund the difference to the original payment method.
- You pay to send the original back, same as a return. We ship the exchange to you free.
Damaged or wrong item
Arrived damaged, or not what you ordered? Email a photo within 30 days of delivery. We send the right item or refund you, and you pay nothing to send anything back.
What we cannot take back
- Opened or played balls, unless they arrived damaged or were not what you ordered. Once a box or pack is open, we cannot sell those balls to the next person as new.
- Worn hats.
Questions
Email help@thickgolf.com.